ARTICLE 1: GENERAL PROVISIONS

1.1. Scope

These General Terms and Conditions (hereinafter referred to as the **”General Terms of Use”or “Agreement”) outline the rules and regulations for the use of the Ithra Transportation’s website and online booking services through the Platform.

1.2. Company Information

Ithra Transportation, with its headquarters in Riyadh under registered No. HE412557, email: info@ithraglobal.com (hereinafter referred to as the **”Company,” “We,” “Us, “Or “Our”), operates and manages the online booking platform under the trade brand name ” Ithra Transportation’s” (hereinafter referred to as the **”Platform”** ).

**1.3. Acceptance of Terms**

By accessing this website and/or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions stated on this page. Do not continue to use the Ithra Transportation’s website if you do not accept all of these terms. This Agreement shall become legally binding between the Company and you (the “User”) at the moment you first use the Platform or the transportation services (hereinafter **”Services”**).

**1.4. Definitions**

The following terminology applies to these Terms and Conditions:

– **”Client”, “Customer”, “User”, “You”,** and **”Your”** refers to you, the person accessing this website and accepting the Company’s terms and conditions.

– **”The Company”, “Ourselves”, “We”, “Our”,** and **”Us”** refers to Ithra Transportation.

– **”Party”, “Parties”** refers to both the Client and ourselves.

– **”Platform”** refers to the online booking system operated by Ithra Transportation’s.

– **”Provider”, “Supplier”, “Carrier”,** and **”Driver”** refers to the independent third-party drivers of private and public-use vehicles who have an account on the Platform and provide the Transport Services.

– Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

**1.5. Intermediary Role**

The Platform enables Users to book transportation services by acting solely as an intermediary between You and the Provider. The Company is not a licensed private transfer operator or transportation provider and does not provide transfer or chauffeur services itself. When you place a booking, you enter into a direct and legally binding contractual relationship with the Provider/Driver. The Company disclaims any responsibility or liability for any Transport Services provided to You by the Drivers.

**1.6. Amendments**

The Company reserves the right to change, delete, amend, or modify these Terms of Use, its Policies, the Service, or the Platform’s technical specifications at any time, with or without prior notice. Any such changes shall be effective immediately upon posting on the Site ithraglobal.net. By continuing to use the Service after changes are posted, you confirm your acceptance of the revised Terms. You are encouraged to review the Terms of Use frequently. Changes do not apply to bookings made before the effective date of the change.

**1.7. User Eligibility and Acknowledgment**

By accepting these Terms, you expressly declare that you have the lawful age and legal capacity to be bound by this Agreement and have obtained all necessary approvals to use the Services. You acknowledge that you have not relied on any representation other than as expressly provided in this Agreement.

**1.8. Effective Date**

This edition of the Terms of Use enters into force on June 16, 2023, and is effective until the following edition is adopted.

**ARTICLE 2: DESCRIPTION OF SERVICES**

**2.1. Transport Services**

The User can book the following Transport Services (“TS”) on the Platform:

– **Private Transfer:** Point-to-point transportation.

– **Hourly Chauffeur Service:** Renting a vehicle with a driver at an hourly rate.

**2.2. Booking Confirmation**

By confirming a booking on the Platform, the User enters into a direct contract with the Provider. The Company’s role is limited to facilitating the connection between the User and the Provider.

**ARTICLE 3: CANCELLATION, CHANGES, AND REFUND POLICIES**

**3.1. General Cancellation Rights**

You may cancel a booking at any time through your Ithra Transportation’s account.

**3.2. Cancellation More Than 24 Hours Before Pickup**

If you cancel a booking more than 24 hours before the scheduled pickup time:

– **Voucher Option:** You may request a voucher for the full amount paid. This voucher is valid for 12 months from the date of cancellation and can be used only once. If the cost of a future booking is lower than the voucher amount, the difference is non-refundable. If it is higher, you must pay the difference.

– **Partial Refund Option:** You may request a partial refund to your original payment method. A cancellation fee of 20% of the amount paid will be retained by the Company, and the remaining 80% will be refunded to you.

**3.3. Cancellation Less Than 24 Hours Before Pickup**

Cancellations made within 24 hours of the scheduled pickup time are non-refundable. If a driver has already been assigned, the advance payment will not be returned. If no advance payment was made, you may be required to settle the outstanding amount.

**3.4. Change Request Policy**

– **Free Changes:** Changes to booking details are free of charge if requested more than 24 hours before the scheduled pickup time.

– **Last-Minute Changes:** For changes requested within 24 hours of pickup, you must contact the assigned driver directly. The driver may accommodate the change at their discretion. If the change affects the distance or duration, the price may be adjusted. If the new cost is lower, a refund will not be issued. If the new cost is higher, you must pay the difference directly to the driver or through a link provided by the Company. The Company cannot guarantee last-minute changes.

**ARTICLE 4: PICKUP AND WAITING POLICIES**

**4.1. Meeting Point**

The Provider will meet you at the designated meeting point (e.g., arrivals hall at an airport) at the scheduled time. You are responsible for arriving on time.

**4.2. Complimentary Waiting Time**

The following complimentary waiting times apply, starting from the scheduled pickup time:

– **Airport Pickups:** 60 minutes after flight arrival. (Driver must contact the Company after waiting 45 minutes).

– **Port, Train Station, Bus Station:** 30 minutes. (Driver must contact the Company after waiting 15 minutes).

– **All Other Pickups:** 15 minutes. (Driver must contact the Company after waiting 10 minutes).

**4.3. Flight/Train Delays**

If your flight, train, or ship is delayed, please contact your driver to arrange a new pickup time within their availability.

– **Delays Under 6 Hours:** The Company will use reasonable commercial efforts to accommodate the delay, though this cannot be guaranteed due to operational realities.

– **Delays Over 6 Hours:** The transfer will be cancelled, and you will receive a full refund in the form of a voucher, valid for 12 months.

– **Early Arrival:** If you arrive early, you may contact your driver to arrange an earlier pickup if available.

**4.4. Extra Waiting Time**

You may request extra waiting time from your driver for an additional charge. This must be arranged directly with the driver in advance. If the driver agrees, you must pay the driver directly according to the following rates per 30 minutes:

– **Comfort Class:** EUR 20.00

– **Minivans/Minibus:** EUR 25.00

– **Business & Executive Class:** EUR 30.00

**4.5. Traveller No-Show (TNS)**

A “No-Show” occurs when a traveller fails to appear at the pickup location by the end of the complimentary waiting time and does not respond to the driver’s attempts to contact them.

– **Consequences:** In the event of a No-Show, the booking is considered fulfilled, and no refund will be issued.

– **Dispute Process:** You have 48 hours from the scheduled transfer time to dispute a No-Show by contacting our Help Center with evidence of your attempts to reach the driver or support.

– **Late Disputes:** Disputes filed after 7 days from the scheduled transfer will not be investigated, and no refund will be issued.

– **Investigation Waiver:** You agree to waive any right to request or receive the evidence collected by the Company during a dispute investigation. The Company is under no obligation to provide such evidence.

**4.6. Driver No-Show**

If the driver is more than 15 minutes late and has not communicated a delay, you have the right to arrange alternative transport and file for a full refund.

– **Complaint Deadline:** You have 7 days from the scheduled transfer to file a Driver No-Show complaint. If the investigation confirms the Provider’s fault, a full refund will be issued.

– **Late Complaints:** Complaints filed after 7 days will not be investigated.

**ARTICLE 5: BAGGAGE POLICY**

**5.1. Standard Luggage**

Each vehicle has a maximum luggage capacity indicated on the Platform. Standard luggage is defined as one piece not exceeding 55 x 35 x 25 cm (22 x 14 x 10 inches), with a total dimension of 158 cm (62 linear inches). One piece of luggage is considered a standard suitcase or a backpack.

**5.2. Non-Standard Items**

You must declare all non-standard items (e.g., sports equipment, baby carriages, wheelchairs) at the time of booking. Failure to declare the correct amount of luggage may result in the driver refusing the transfer if the items cannot be safely accommodated. The driver has the right to refuse any transfer for which the vehicle class does not coincide with the declared number of passengers and luggage.

**ARTICLE 6: REFUND POLICY**

**6.1. Full Refund Scenarios**

A full refund will be issued in the following cases:

– The Company cancels the booking due to operational capacity issues or unavailability.

– The Company cancels the booking due to a force majeure event (e.g., natural disasters, accidents, demonstrations).

– A Driver No-Show is confirmed following an investigation.

**6.2. Partial Refund Scenarios**

If you cancel a booking more than 24 hours before the scheduled pickup time and choose the refund option, you will receive an 80% refund (a 20% cancellation fee applies).

**6.3. No Refund Scenarios**

Refunds will not be issued in the following cases:

– Cancellation within 24 hours of the scheduled pickup time.

– Traveller No-Show.

**ARTICLE 7: COMPANY’S RIGHT TO CANCEL**

Ithra Transportation reserves the right to cancel any upcoming booking at any time, with or without explanation, as deemed necessary by the company.

**ARTICLE 8: USER REPRESENTATIONS AND WARRANTIES**

By using the Service, you warrant that:

– You have the full power and authority to comply with this Agreement.

– All information you provide is true, accurate, and valid.

– Your use of the Service complies with all applicable laws.

– You have read, understood, and will comply with this Agreement.

**ARTICLE 9: INTELLECTUAL PROPERTY RIGHTS**

**9.1. Ownership**

The Company is the sole owner of all Intellectual Property Rights in the Platform, including its software, design, text, graphics, logos, and content. These are protected by Cypriot, European, and International laws.

**9.2. License**

The Company grants Users a limited, non-exclusive, revocable license to access and use the Platform for its intended purpose (the “License”).

**9.3. Restrictions**

You may not:

– Copy, reproduce, distribute, transmit, or resell any content from the Platform for any commercial purpose without written permission.

– Use any “hidden text” or meta-tags using the Company’s trademarks without permission.

– Download the Platform’s code or content in its entirety.

– Use the Platform to build a competing product.

**ARTICLE 10: DISCLAIMERS AND LIMITATION OF LIABILITY**

**10.1. No Relationship**

This Agreement does not create a partnership, joint venture, or agency relationship between the Company and the User.

**10.2. Disclaimer of Liability**

To the maximum extent permitted by law, the Company disclaims all liability for any loss or damage incurred by you, including but not limited to loss arising from:

– Inaccuracies in information provided by users.

– Software malfunctions or breakdowns.

– Loss or disclosure of User account data.

– Online payment transaction failures.

– Force majeure events (wars, fires, natural disasters, etc.).

– Car accidents, injuries, or damages that occur during the provision of Transport Services, as these are solely the responsibility of the Provider.

**10.3. Limitation of Damages**

The Company shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or loss of data, arising out of or in connection with the use of the Service, even if advised of the possibility of such damages.

**ARTICLE 11: PRIVACY AND COMMUNICATIONS**

**11.1. Consent to Communications**

By using the Service, you consent to receive advertising messages and emails from the Company. You may opt out of advertising messages using the relevant functionality on the website.

**11.2. Data Collection and User Account**

You consent to the collection and processing of your personal data in accordance with the legislation of the Republic of Cyprus and the European Union. By creating a booking, you agree to the creation of a personal user account to store your data, monitor orders, and access driver contact details.

**ARTICLE 12: GOVERNING LAW AND JURISDICTION**

This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of Cyprus. The parties irrevocably submit to the exclusive jurisdiction of the competent courts of the city of Nicosia.

**ARTICLE 13: GENERAL PROVISIONS**

**13.1. Severability**

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

**13.2. Assignment**

You may not assign this Agreement without the prior written consent of the Company. The Company may assign this Agreement to a parent company, subsidiary, purchaser of assets, or successor to a merger without your consent.

**13.3. Third-Party Rights**

A person who is not a party to this Agreement may not enforce any of its terms.

**13.4. External Links**

The Platform may contain links to third-party websites. The Company is not responsible for the content, privacy practices, or availability of those sites.

**13.5. Language**

This Agreement is written in English. In the event of any inconsistency between the English version and a translated version, the English version shall prevail.

**ARTICLE 14: ACCEPTABLE USE POLICY**

All Users must use the Platform in accordance with these Terms and all applicable laws. Prohibited activities include, but are not limited to:

– Using the Platform for any commercial purpose other than booking a transfer.

– Attempting to gain unauthorized access to personal data.

– Transmitting viruses or other harmful code.

– Posting defamatory, obscene, or illegal content.

– Using the Platform in any way that causes it to malfunction.

– Duplicating, decompiling, or falsifying the software.

**ARTICLE 15: COOKIES**

**15.1. Use of Cookies**

This website uses cookies and similar technologies to improve user experience and collect statistical data.

**15.2. Consent**

By clicking ‘agree’ on the cookie banner, continuing to use the Site, or logging into registered areas, you consent to the placement of cookies on your device as described in this Notice.

**15.3. What are Cookies?**

Cookies are small text files stored on your device that allow the website to recognize your device, personalize functions, and collect data.

**15.4. Types of Cookies We Use**

We may use the following categories of cookies:

– **Strictly Necessary:** Required for the website to function (e.g., login).

– **Functionality:** Remember user preferences and settings.

– **Analytical/Performance:** Count visitors and understand how they interact with the site.

– **Targeting:** Record visits and links followed for marketing efforts.

**15.5. Control of Cookies**

You can block or disable cookies using your browser settings. Some cookies are session-based (expire when you close your browser) while others are persistent (remain on your device for a set period).